Frequently Asked Questions
Everything you need to know about Issy Cosmetics products, shipping, and more.
Are Issy Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Issy Cosmetics products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by location but typically range from 7-14 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.